Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number. You can track your order on the website of the shipping carrier for real-time updates on its status.
4. Lost or Damaged Packages
Lost Packages: If your tracking information indicates that your package has not been delivered within the expected timeframe, please contact our customer service team on either email or telephone for assistance.
5. Damaged Packages: If your items arrive damaged, please notify us within 1-2 business days of receiving your order for potential returns or replacements. Include pictures of the damage in your email to expedite the process.
6. Change of Address
If you need to change the shipping address after placing your order, please contact us immediately by either email or telephone. Address changes can only be made before the order has been shipped, further changes may incur additional charges.
7. Shipping Notifications
You will receive updates via email or SMS (if opted in) regarding your order's status, including order confirmation, processing, and shipping notifications.